Ricky Wilks

Office Administration/Management/Client Services

Things I've Done


• Full control of stock and P & L at multiple retail locations.

• Interviewing, hiring, evaluating, scheduling, and training staff.

• Maintaining Balanced Score Card and Six Sigma standards.

Customer Service

• 18 years of excellent customer service experience with both distributors and direct customer contact.

• Planning and coordinating events.

• Recruiting and maintaining corporate accounts.


• Six years of proficiency in sales projection and analysis.

• Raised sales at every location between 30% and 800% and increased profit margins across the board by up to 15%.

• Proven abilities in budgeting, researching market trends, and product development.

• Negotiating with vendors in-house and at trade shows.

• Skilled in merchandising, both boutique and big box.


• Extensive computer training in Kronos, PeopleSoft, all MS Office products, QuickBooks, Mac and PC, multiple database programs and inventory systems.

• Payroll, benefits, and other human resources activities.

• Spearheaded the creation of a nationwide electronic filing system for 17,000 employees.

• Experience with print advertising; writing & distributing monthly newsletters.

• Work with accounts payable and accounts receivable as a retailer and wholesaler for both products and services.

• Travel arrangements, expense reports, and P-card reconciliation for an office of five.

What Can I Do for You?


Northeast Louisiana University
Major: Physics
Academic Scholarship

University of Phoenix

Southern New Hampshire University
BA English/Creative Writing


People Who've Paid Me to Do Stuff

Cluttered Mind Press

August 2017-Present

Author.Editor.Webmaster.AWS Certification.Customer Service.Content creation. Education.

Budgeting.Proficiency in iMovie, MS Office products, and many Adobe products (Photoshop, Illustrator, Premier, After Effects, Dimension, Dreamweaver).Copywriting.Preparation of two three-month courses to be released next year.

Barnes and Noble

September 2015-August 2017
Merchandising Supervisor

Monitoring sales and inventory levels.Evaluate and train staff.

Customer service.Cash handling and banking functions.

C & W Services

June 2010-September 2015
Records Management

Spearheaded the creation of a nationwide electronic employee records database (17,000 employees).Maintain employee records for the New England and New York divisions of the company (8,000 employees).

Assist HR specialist with prospective and current employees in the office and on-site. Assure I9 compliance and participate in internally and externally initiated audits.Data entry and filing.

Borders Books and Music

August 2004-April 2010
Sales Manager and Operations Manager
Fairfield, CT
Boston, MA

Merchandising conception and implementation for a 12 million-dollar store.Recruiting and maintaining corporate accounts.Monitoring sales and inventory levels.Researching and bringing in new products.Receiving.Authorizing bill payments.

Customer service.Creating and maintaining bordersfairfield.com.Interview, hire, evaluate, and train staff.Budgeting.Plan and coordinate up to five events a week.Cash handling.Human resources, including Kronos and PeopleSoft.



Local Buyer
Ass't Mgr


People Who Know Me


If You've Come This Far... Might As Well Get in Touch